## 🛠️ Motaero Q&A – Common Questions Answered
We’ve pulled together the most frequently asked questions from our website chat to make things easier for you. Whether you're prepping your forks for an upgrade or just need a service, here’s everything you need to know before sending in your suspension.
### ❓How do I send my suspension in for service?
Start by contacting us via the website chat, email us at [admin@motaero.com](mailto:admin@motaero.com), or call the workshop on **03 6364 2770**. Let us know your bike model and what you’re after—whether it’s a revalve, service, or full upgrade—and we’ll guide you through the process from start to finish.
### 📦 What's the best way to ship my suspension?
**Australia Post** is the most reliable and cost-effective option. Just make sure your package stays **under 105 cm total length** to avoid oversize charges.
#### ✅ How to pack it properly:
* Wrap **each chrome fork leg** individually with bubble wrap
* **Tape the two forks together** securely
* Wrap the **rear shock separately**, also in bubble wrap
* Then wrap the **entire bundle together again** and use **clear wrap** to keep everything tight and compact
This method protects your suspension in transit and keeps the parcel within size limits.
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### 💸 How much does shipping cost?
Freight prices vary depending on your location, but here’s a general guide:
* **Standard shipping**: Around **\$50 each way** from NSW
* **Express shipping**: Around **\$80 each way**
* Remote areas may differ slightly
You can get an exact price from [auspost.com.au](https://auspost.com.au) using our postcode: **7248 (TAS)**.
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### ⏱️ What’s the turnaround time?
Once your suspension arrives at our workshop, typical turnaround is **3–5 business days**. We’ll let you know when it arrives and again once it’s serviced and on its way back to you.
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### 🧾 Do I get a settings sheet?
Yes—every service/upgrade includes the settings, detailing the important bits, like oil volume and clicker recommendations tailored to your bike and riding style.
Need help adjusting it once it’s back on the bike? Just call or message—we’re here to support you.
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### 🛒 Can I buy parts directly from Motaero?
Absolutely. We stock **everything you need**—not just upgrades, but also all the **consumables and spares** required for regular maintenance:
* Fork seals, dust seals, bushings
* Fluids, bleed screws, bump rubbers
* Replacement shafts, pistons, adjusters
* Performance kits like **KYB base valves**, **WP bladder kits**, and more
Visit the [Shop](#) or reach out if you’re after something specific—we’re happy to help.
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Have more questions?
📧 [admin@motaero.com](mailto:admin@motaero.com)
📞 **03 6364 2770**
Or just hit the chat icon. We’ll get you sorted.
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