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Processing & Delivery

• Orders processed within 1-3 business days (excluding weekends/holidays)
• Free Domestic shipping over $150
• Free Express shipping over $500
• Freight calculated at checkout

In-Store Pickup (Launceston, Tasmania)

• Free pickup available
• Ready within 1-2 business days
• Hours: 9am-5pm, Monday-Friday
• Bring order confirmation email

International Shipping

• Available with rates at checkout
• Customer responsible for import duties, taxes, and VAT

Order Tracking

• Tracking number sent via email once shipped
• Allow 48 hours for tracking info
• Contact admin@motaero.com if order not received within 10 days

Return Policy

• 30 days after delivery
• Item must be unused, original condition, with tags and packaging
• Receipt or proof of purchase required
• Contact admin@motaero.com to initiate
• Return address: 8 Hope Street, Mowbray Tas 7248

Refunds

• Full order amount minus shipping costs and return fees
• Refund processed within 10 business days after approval
• Refunded to original payment method

Non-Returnable Items

• Sale items
• Gift cards

Money Back Guarantee (Motaero/N10Z manufactured products only)

• 100% guarantee on CNC'd products made in-house
• Does not include labour, consumables, or freight
• Product must be returned in good condition
• Will be inspected: replaced if defective, refunded if functioning correctly

Damages

• Inspect order upon receipt
• Contact admin@motaero.com immediately for defective, damaged, or wrong items with order number and photos

Exchanges

• Return current item, then make separate purchase for new item